Shipping & Returns

Returns & Exchanges

Your happiness is important to us!

To return or exchange an item, it must be in it’s original, pristine condition and returned within 30 days.

For returnsyou must include the original packing slip indicating the reason of your return for a refund of the merchandise purchase price.

For exchanges, please indicate on the packing slip the style and solid color you wish to exchange for. If you are making an exchange for the same item in a different style or color, you will not be charged for the reshipment of the item to you.

Using your own trackable and insured shipping method, mail your return to:

Attn: Returns Department
377B Lear Road, Suite 141
Avon Lake, OH  44012

Pello is not responsible for shipping fees or lost returns.

If you have any questions please contact us at