SAFE USE AND CUSTOMER CARE

How is the Pello Luxe Floor Pillow different from other baby pillows, infant loungers and floor mats?
The Luxe Floor Pillow does not have an "expiration" date! Babies outgrow the other baby pillows on the market because it is not recommended to use these pillows/loungers after your baby is over 16 lbs. Pello is unique because it meets your child's ever-changing needs.

Is the Pello Luxe Floor Pillow safe for my infant?
Pello does not recommend placing an infant in the Luxe Floor Pillow unsupervised, nor is the Luxe Floor Pillow recommended for sleep.  Our warning clearly states: “Never leave an infant in the Luxe Floor Pillow unattended. Infant may roll into an unsafe position causing suffocation… Safe sleep recommendations should always be followed.” For more information, visit these great organizations http://www.firstcandle.orghttps://www.cpsc.gov/Safety-Education/Safety-Education-Centers/cribs.

Is the Pello Luxe Floor Pillow safe for my baby to sleep on?
No. Do not allow a baby to sleep on the Luxe Floor Pillow. Never place an infant in the Luxe Floor Pillow face down.
Never leave a baby unattended.. Adult supervision is required. To avoid serious injury or death, safety warnings must be followed.

Should the Pello Luxe Floor Pillow be used as a crib or bed?
No. The Luxe Floor Pillow should never be used as a crib or bed; the Luxe Floor Pillow should never be placed in a crib.
A baby placed in the Luxe Floor Pillow should always be under the watchful eye of a responsible adult.
The Luxe Floor Pillow should only be used as a floor pillow to cuddle, comfort, and even stimulate your child.

What age is appropriate for using the Pello Luxe Floor Pillow?
Babies, toddlers, and, even older kids love Pello!  The Luxe Floor Pillow’s unique donut design cuddles a baby, minimizes acid reflux discomfort, protects a baby’s head as he or she learns to sit up, encourages muscle development as a baby crawls in and out of the Pello, and inspires a creative toddler. In addition, when you child gets older, he or she will use it while they read, have sleepovers, or play video games.

Where do I use my Pello Luxe Floor Pillow?
The small handles allow for easy mobility. The Luxe Floor Pillow can be used indoors, outside, on vacation, at play dates or special events. Because the Luxe Floor Pillow is washable, you can use it anywhere you want your baby to feel safe, cuddled and loved. Great for playtime, tummy time, anytime!

Is The Pello Luxe Floor Pillow washable?
Yes. All Pello products are totally washable in your washing machine; please use cold water and gentle cycle to maintain color vibrancy and stuffing integrity. Pello products can be dried on low heat, or air-dried. We recommend using our round blanket, which fits over the pello perfectly to minimize the need to wash the Luxe Floor Pillow.

What are Pello Products made of?
All Pello products are washable and made of 100% cotton and luxe brushed poly. This fabric combination contributes to the exceptional quality of the Pello products. Our fabrics are baby and child friendly yet fashionable and functional. We use 100% polyester fibers (non-allergenic and flame retardant) to stuff Pello products. This creates an extraordinary resilience that maintains its integrity through countless laundering cycles.

What other baby items can be used with my Pello?
Play arches are compatible with the Pello. Simply attach these arches to the loops on the side of the Pello and you have a more comfortable and stimulating baby play gym.